Shipping policy

Delivery is free when ordering from United Kingdom and United States. For other countries, delivery costs will be displayed during checkout. Delivery costs include mailing and packing costs. Detailed shipping costs are available after payment and the shipping method have been selected. 

All orders will be shipped from our central warehouse. When shipping to countries outside of the European Union, additional import duties may apply depending on your country.

We want you to get your LUX product as soon as possible. That is why we make every effort to process your order quickly so you can start seeing the benefits of LUX products. Our team will start working on your order once the purchase has been completed. Please understand that weekends and holidays might affect the dispatch and shipping times. You will receive an email from us once the order has been dispatched (please check your junk mail for our email). 

Delivery Information

Our delivery network provides a trackable service, which usually takes around 3 working days depending on the service you choose.

If you have not received it within 10 days then please contact us via email:

Please check your junk mail for despatch and shipment messages as they often end up there.

In no event shall LUX be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that LUX shall use reasonable efforts to resume performance as soon as practicable under the circumstances.